Our solutions for city governments

Our solutions for city governments

Our Products

Service that helps track a city’s key development indicators in addition to how well state and government programs are being executed

Open City (city services)

Portal for processing citizens' appeals, integrated with social networks, including functionality for the front office, contact center, mobile application, knowledge base and analytics module

Participatory Budgeting

Platform that collects proposals from citizens to develop and improve their city. This project is an opportunity for every resident to contribute to the development of the city, influence decision-making in real time, and determine the most relevant and significant project proposals

Utility services portal (garbage disposal, electricity, water, gas, etc.)

A platform that automates how utilities provide services in a single portal. These services include issuing technical conditions, signing contracts and consultations. In order to save peoples' time, composite services are also configured through the platform

Crime incidence

Traffic accidents

Economic indicators

Ecology and air pollution levels

City beautification

Reported problems from city residents

Occupancy rates in schools and preschools, etc.

Portal for processing citizens’ petitions, integrated with social media, includes front office functionality, a contact center, mobile application, knowledge base and an analytics module

Open City Project

Improved communication between the
People and the city government

Increasing the interactivity of city
services

Identifying problems in the city

Crowdsourcing problem identification

Objectives:

Functions:

Creating a convenient way for residents to contact the city government (portal/site, front-office, mobile app, call-center, social media)

Automating petition processing

Creating mechanisms to automatically analyze petition statistics in different areas

Providing suggestions to improve project implementation

Voting and discussing new projects

Submit appeals, complaints and
suggestions

Participatory Budgeting

Developing and improving cities with proposals from city residents

Involving residents in the budget management process for city development

Increase the happiness of city residents by involving them in the city’s improvement

An effective way to prioritize tasks that improve the city

Identifying issues that plague the city

The process

1

Share an idea

2

Collect ideas

3

Select a location on the map

4

Interested residents vote on projects

5

Votes tallied automatically

6

Project progress monitoring

Project results

1

High Quality

We are a leading firm in providing quality to our customers. Each member of our team has at least five years of legal experience. We really love what we do

2

Good Support

Our managers are always ready to answer your questions. You can call us during the weekends and at night. You can also visit our office for a personal consultation

3

Individual Approach

Our company works according to the principle of individual approach to every client. This method allows us to achieve success in problems of all levels

A project focused on streamlining how people interact with the city’s utilities

The project will increase the transparency of public utilities and cut red tape

User desktop

Step 1:

register on the portal

Step 2:

select a service

Step 3:

fill out request and attach documents

Step 4:

send a request and wait for service

Service Provider desktop

Step 1:

receive appeal

Step 2:

create and assign tasks

Step 3:

execute request and report completion

Step 4:

invoicing

Implemented the project in Kazakhstan’s largest cities

Results:

- 15 service providers connected

- 185 services available

- Over 400 000 services already provided.

- Thousands of happy customers

Services rendered:

- Contracts executed

- Technical specifications issued

- Technical conditions coordinated

- Objects reviewed

- Oral and written consultations etc.

Samgau

info@samgau.us

500 Delaware Ave, STE1 #1960, Wilmington, DE 19899

12/1 Konaev str., 7th floor, Astana, Kazakhstan